Common Issues When Pairing Shure Microphones

Common Issues When Pairing Shure Microphones

1. Mismatched transmit and receive pair. Shure utilizes a series of Radio Frequency Bands for their microphone systems. For the transmit and receive pair to sync they have to be within the same band.  The Frequency Band of your specific product can be found typically on the front lower right hand side of the receiver.  And either on the back of the transmitter or under the battery cap of the handheld microphone.  These bands have an alphanumeric designator such as H5 or G5, each containing up to 24MHz of the wireless broadcast spectrum.
2. Transmitter is out of range of the receiver. The microphone transmitters have a limited range that may be affected by a number of factors.  It is best to maintain a line of sight between the transmitter and antenna at a range of no more than 300 feet.   Actual range depends on RF signal absorption, reflection and interference.  If your receiver is in another room or a closet, there are expansion antenna options available.  Please contact Tierney Support for help.
3. Hardware malfunction. If you are experiencing odd and previously unseen issues with your receiver, there may be a hardware issues that requires offsite repair.  Some symptoms of this include the following: Low battery warning with new batteries; phantom audio signals on VU meter; microphone syncs but still does not work.  If you are experiencing any of these issues please contact Tierney Support.