Helpful Information to Have When Creating a Support Ticket

Helpful Information to Have When Creating a Support Ticket

Please provide the following information regarding your projector and the issue you are experiencing.

1) General Information:
Manufacturer:
Model:
Serial Number:

2) Indicator Lights:
What status LED indicator lights are lit (temp, lamp/bulb, power and status, are common ones), what color are they, and are they flashing or solid?

3) Problem Description:
Please provide the following information:
    -Describe the issue you are experiencing.
    -Is the issue constant or does it occur intermittently?
    -Were there any issues with this projector before the current problem occurred?
    -Have you done any troubleshooting? If so, what have you tried?

Please contact us with the above information at Tierney Support with your name, phone number and shipping address and we will be able to further assist you.